Payment Policy
Payment in full is expected at the time of service. Peaceful Living Counseling & Professional Services accepts payment by cash, check, credit card. Our practice does not bill insurance. A $35.00 service charge will be charged for any checks returned. View our current fees.
All payments can be made in person (processed securely through SimplePractice) or online (processed securely through Stripe). After the intake paperwork is completed through our secure database, you will receive an invoice. Once the session is paid, you can then schedule your first appointment with your counselor.
We believe services should be affordable to everyone, therefore, we have a sliding fee scale for clients who qualify. We maintain one sliding scale time slot per week. Please contact us for more information if you are interested in exploring whether you qualify for the sliding scale fee.
Refund Policy
Peaceful Living Counseling & Professional Services is committed to offering you the best possible experience with our counselors. Generally, refunds for unused time are not granted because counselors charge for time that is scheduled to be used, much like other medical professionals. However, our practice reviews refunds on a case-by-case basis in conjunction with Ms. Ebony.
All credits for future services on clients’ accounts must be used within 24 months from initial cancellation date. We make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) dictate the reason for the refund request.
If a refund is not granted, we are usually able to make other accommodations, such as a credit for future service. All credits for future services must be used with 24 months and can be transferable upon request.
In the event a payment needs to be refunded, the refund must be given in the exact same manner the original payment was received (cash, check, credit card, bursar). It may take 10-14 days for a refund to be processed and received
Cancellation Policy
Clients are responsible for keeping all scheduled appointments. We do utilize an electronic management record system that generates notifications of upcoming appointments, per your request.
If in any event you missed the 24 hour notice, or the 48 hour notice on Sunday, and you are able to come in during the same week, your no-show fee can be waived. This is up to the practice discretion and availability.
Unless an emergency takes place, a serious illness, an unavoidable circumstance, or this is your first therapy appointment, you will be charged the full fee of the missed appointment. Special exceptions or accommodation may be made in extenuating circumstances such as extreme weather and legitimate emergencies.
No other appointments will be scheduled until payment is received for missed (no show) appointments. You will be responsible for the entire fee if cancellation is less than 24 hours. You will be responsible for the cancellation fee of $50.
Regular and consistent attendance is required in order to make progress towards goals and to meet with success in treatment.
