Payment Corner

Payment Policy

All Payments are nonrefundable. All initial appointment must be paid in advance. Payments thereafter are expected at the time of service. Peaceful Living Counseling & Professional Services accepts payment by cash, check, credit card. Our practice does not bill insurance. A $35.00 service charge will be charged for any checks returned. You will not be able to make any additional sessions until your account is paid in full.

Initial Appointments

All initial appointments must be processed online (processed securely through Stripe).Thereafter, you may make your future payments online or in person (processed securely through SimplePractice).

Here’s how it works:

1. Select and request an appointment online
2. Provide us with your name, telephone number, email address, and date of birth. If you are scheduling for someone else or with your partner, provide us with the additional information of the other person.
3. Reserve and pay in advance for your appointment with your debit or credit card (It is imperative that you provide us with a valid credit card to bill your requested appointment. Failure to submit payment at the time of the requested reservation will result in a decline of your appointment).
4. Once your appointment request has been submitted, we will review your request, validate the credit card and the appointment request, submit the payment, and send a receipt to the email address that you have provided.
5. You will then receive another email from us you, inviting you to review and complete documents through our secure portal. Should you opt out of completing the documents online, you must arrive 15-20 minutes before your appointment to complete the initial intake documents.
6. Your documents must be completed prior to your appointment. Please follow the instructions in the email.
7. If your appointment is online, please use the secure link that has been emailed to you. If your appointment is in the office, please make sure you review the directions to our office and try to arrive 10 minutes before your appointment time. Also, please bring a valid ID.

Need help making an appointment? Please call or email us.

All payments can be made in person (processed securely through SimplePractice) or online (processed securely through Stripe).  Sessions must be prepaid for an appointment to be confirmed. Once your initial appointment is prepaid, you will receive an invitation to complete the initial intake paperwork through our secure HIPPA compliant database, you will receive a receipt via email for your paid session. Once the session is paid and your appointment is confirmed, you have completed the steps to become a client with Peaceful Living Counseling.

Refund Policy

Peaceful Living Counseling & Professional Services is committed to offering you the best possible experience with our counselors. Generally, refunds for unused time are not granted because counselors charge for time that is scheduled to be used, much like other medical professionals. However, our practice reviews refunds on a case-by-case basis in conjunction with Ms. Ebony.

All credits for future services on clients’ accounts must be used within three (3) months from initial cancellation date. We make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) dictate the reason for the refund request.

In the event a payment needs to be refunded, the refund must be given in the exact same manner the original payment was received (cash, check, credit card, bursar). It may take 5-10 business days for a refund to be processed and received.

Cancellation Policy

Clients are responsible for keeping all scheduled appointments. We do utilize an electronic management record system that generates notifications of upcoming appointments.

If in any event you missed the 24-hour notice, or the 48-hour notice on Sunday, and there is availability for you come in during the same week, your no-show fee can be waived. This is up to the practice discretion and availability.

Unless an emergency takes place, inclement weather, a serious illness, or an unavoidable circumstance, you will be charged the full fee of the missed appointment. Special exceptions or accommodation may be made in extenuating circumstances such as extreme weather and legitimate emergencies.

No other appointments will be scheduled until payment is received for missed (no show) appointments. You will be responsible for the entire fee if cancellation is less than 24 hours. You will be responsible for the late or no-show cancellation fee of $50.

Late Cancellation Policy

In the event that an appointment is accepted and paid for and the individual or person (s) calls to cancel within 22 hours of his or her scheduled appointment time. The individual or person (s) appointment is considered a late cancellation. A late cancellation will be identified on any client (s)’ record when the individual cancels less than 24 hours of his or her scheduled appointment time. The individual or person will be subjected to the late cancellation fee of $50. This fee can be waived or adjusted based on the notice time the individual gives to the office. The individual or person (s) forfeit his or her rights to rebook another appointment until the late cancellation fee is paid in full. The individual credit card on file or credit to the account will be charged for any late cancellation or no-show fees owe to the practice. As stated, all sessions and payments are nonrefundable.

No-Show Policy

In an event that an appointment is accepted and paid for and the individual or person(s) does not call to cancel or reschedule his or her scheduled appointment within one business day. This appointment is considered a no-show appointment. A no-show appointment is identified on any client (s)’ record when one does not show for their appointment time within 30 minutes of his or her scheduled appointment time. The individual or person (s) forfeit his or her rights to rebook another appointment independently and the initial payment is not rolled over as credit. The client must restart the initial process over. As stated, all sessions and payments are nonrefundable. Regular and consistent attendance is required in order to make progress towards goals and to meet with success in treatment.

Thank you in advance for your cooperation regarding this policy.

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